Facility Location of DHL: Selecting the Leipzig/Halle Site and Building Operations Facilities
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Case Details:
Case Code : OPER099
Case Length : 19 Pages
Period : 2004-2011
Organization : Deutsche Post DHL (DHL)
Pub Date : 2011
Teaching Note :Not Available
Countries : Europe
Industry : Logistics
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Introduction cont...
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To meet the challenge, DHL said that in addition to its emphasis on building excellent operational facilities, it would strongly emphasize sustainability issues. The European hub, which had an important role to play within the worldwide DHL network, could operate 24 hours a day, seven days per week, with 60 daily flights and a daily turnover of 1,500 tons.6
DHL was the global market leader in international express shipping, overland transport, and air freight, as well as ocean freight and contract logistics. As of April 2011, its network covered more than 220 countries and territories worldwide in 120,000 destinations. It had many awards to its credit (Refer to Exhibit I for the details of awards won by DHL).
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According to Ken Allen, CEO, Express Division, DHL, “The express sector is one of the major drivers of global trade and we are excellently positioned to capitalize on this through our services which meet our customers’ domestic and international transport requirements, anywhere around the world.”7
Industry observers felt that like any other successful company, DHL’s success could be attributed to some of the basic strategies it had adopted: knowing the customers and solving their problems, expanding the business, and creating a win-win situation for all stakeholders.
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